Legal Policy

PingMyCar – Terms & Conditions

Effective Date: 03/06/2026

These Terms & Conditions explain how PingMyCar works, the responsibilities of users, and the rules that apply when purchasing, subscribing to, or using our services.

1. About PingMyCar

PingMyCar provides a smart QR-based vehicle alert system designed to help people quickly notify a vehicle owner when attention is needed.

Our service focuses on creating awareness and enabling instant communication, allowing members of the public to send alerts without accessing or viewing the vehicle owner’s personal contact details.

PingMyCar is designed to support common situations such as:

  • Lights left on
  • Parking or obstruction issues
  • General safety concerns

2. Acceptance of Terms

By purchasing a PingMyCar product, subscribing to a plan, or using our services, you agree to these Terms & Conditions.

If you do not agree, you must not use the service.

3. How the Service Works

PingMyCar enables:

  • QR code scanning on a vehicle
  • A simple alert submission system
  • Notification delivery via:
    • Email
    • SMS
    • WhatsApp (depending on selected plan)

The service is designed to provide fast, simple, and private communication between the public and vehicle owners.

4. Mobile Application Services

PingMyCar may provide additional mobile application features including:

  • Vehicle reminders
  • Emergency contacts
  • Emergency Mode
  • Location sharing
  • Incident reporting tools
  • Parking information services
  • Parking guidance content

These features are provided to assist users and should not be relied upon as professional, legal, insurance, emergency, or enforcement advice.

5. Incident Report Disclaimer

The Incident Report feature is designed to help users record information following a vehicle-related incident.

PingMyCar does not verify information entered by users and does not provide legal advice.

Users remain solely responsible for the accuracy of information contained within any report.

6. Insurance Claim Assistant Disclaimer

Any insurance-related guidance provided by PingMyCar is for informational purposes only.

PingMyCar is not an insurance company, broker, claims management company, or legal advisor.

Users remain responsible for communicating directly with their insurer and complying with policy requirements.

7. Emergency Mode Disclaimer

Emergency Mode is designed to help users quickly access personal emergency contacts and location-sharing features.

PingMyCar is not an emergency service and does not monitor emergency situations.

In situations involving immediate danger, injury, crime, or risk to life, users must contact emergency services directly by calling 999 or the relevant local authority.

8. Parking Information Disclaimer

Parking guidance, parking information, and parking-related content are provided for convenience only.

Parking restrictions may change at any time.

Drivers must always check official road signs, local restrictions, and enforcement notices before parking.

PingMyCar accepts no responsibility for parking penalties, fines, towing charges, enforcement action, or losses arising from parking decisions.

9. Community-Contributed Information

Certain parking information may be submitted by users or community contributors.

While we attempt to maintain accurate information, PingMyCar does not guarantee the accuracy, completeness, or availability of community-submitted content.

Users should independently verify information before relying on it.

10. App Subscriptions & Premium Features

Certain features may require an active subscription.

Subscription pricing, features, and renewal terms are displayed before purchase.

Subscriptions purchased through Google Play or the Apple App Store are governed by the policies of those platforms.

Users may manage or cancel subscriptions through their respective app store account settings.

11. Service Nature & Availability

PingMyCar provides an awareness and notification service.

Alert delivery depends on:

  • A member of the public scanning the QR code
  • Availability of internet or mobile network
  • Third-party communication systems

While we aim to deliver alerts as quickly as possible, performance may vary depending on these external factors.

12. User Responsibilities

You agree to:

  • Provide accurate and up-to-date contact details
  • Keep your information current
  • Use the service responsibly and lawfully
  • Ensure any additional contact details are shared with proper consent

You must NOT:

  • Send abusive, offensive, or harmful messages
  • Use the system for harassment or spam
  • Submit false or misleading alerts
  • Attempt to misuse, disrupt, or exploit the platform

13. Subscription Plans & Billing

PingMyCar offers subscription-based plans which may include:

  • Email alerts
  • SMS alerts
  • WhatsApp alerts
  • Additional contact notifications

Plan features and pricing are clearly displayed at the time of purchase.

Where applicable:

  • Subscriptions may be annual or recurring
  • Renewal terms will be shown at checkout
  • Users may cancel future renewals at any time

14. Fair Use & Account Protection

To maintain a safe and reliable platform, PingMyCar may:

  • Monitor usage patterns to detect misuse
  • Restrict or suspend accounts where necessary
  • Limit service access in cases of abuse or policy violation

These measures help protect all users and ensure service quality.

15. Limitation of Liability

PingMyCar is designed to support communication and awareness.

To the fullest extent permitted by law, PingMyCar is not responsible for:

  • Alerts not received due to external factors
  • Delays caused by network or third-party services
  • Actions taken based on alerts
  • Vehicle-related incidents including damage, theft, fines, or loss
  • Errors, omissions, or inaccuracies in parking information
  • Failure of third-party services including SMS, email, WhatsApp, push notifications, mapping services, or internet connectivity
  • Losses resulting from reliance on app guidance, reminders, parking information, or incident reports

16. Important Disclaimer

PingMyCar is not an emergency service.

In urgent situations (including accidents, theft, or immediate danger), users should contact:

  • Emergency services
  • Local authorities

For emergencies or immediate danger, always contact the appropriate authorities directly.

17. Changes to Terms

We may update these Terms & Conditions from time to time to reflect improvements to our service or legal requirements.

The latest version will always be available on our website.

Continued use of PingMyCar means you accept any updates.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

For any questions about these Terms & Conditions, please contact:

hello@pingmycar.co.uk