Legal Policy

PingMyCar – Privacy Policy

Effective Date: 03/06/2026

1. Who We Are

PingMyCar is a QR-based vehicle alert service designed to help people notify vehicle owners quickly and privately.

PingMyCar is operated in the United Kingdom and is committed to complying with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

We are committed to protecting your personal data and handling it responsibly in accordance with UK data protection laws.

2. Information We Collect

Depending on how you use PingMyCar, we may collect the following information:

  • Full name
  • Email address
  • Mobile telephone number
  • WhatsApp number (if provided)
  • Vehicle name
  • Vehicle registration number (optional)
  • Subscription and account information
  • Emergency contact information added by you
  • Reminder information such as MOT, service, insurance and tax reminders
  • QR alert history associated with your vehicle
  • Incident report information and uploaded evidence
  • Device identifiers required for push notifications
  • Location information when using location-based features

We may also collect website analytics, cookie information and service usage data to improve our services.

3. Mobile App Features & Location Data

PingMyCar provides optional mobile application features that may require access to your device location.

  • Share Location
  • Emergency Mode
  • Find Parking
  • Parking-related services

Location information is only collected when required to provide these services and is not publicly displayed.

You may disable location permissions at any time through your device settings, although some features may not function correctly.

4. How We Use Your Information

  • Deliver QR alert notifications
  • Create and manage your account
  • Provide app features and services
  • Provide customer support
  • Process subscriptions and payments
  • Maintain service security
  • Improve application performance
  • Send push notifications where enabled
  • Store incident reports and supporting evidence

5. Third-Party Service Providers

PingMyCar uses trusted third-party providers to deliver services.

  • Supabase – data storage and authentication
  • Stripe – payment processing
  • Firebase Cloud Messaging – push notifications
  • Google Maps services – mapping and location features

These providers only process information necessary to provide their services.

6. Privacy by Design

  • Your phone number and email are never visible to the public
  • Alerts are sent securely through our system
  • We minimise personal data sharing

7. Payments

All payments are processed securely via Stripe.

PingMyCar does not store your full payment details.

8. Legal Basis for Processing

  • Contract – to provide the service
  • Legitimate Interest – to operate and improve
  • Consent – where required

9. Data Sharing

We do NOT:

  • Sell your personal data
  • Share data for marketing

We only share data where necessary to:

  • Provide services
  • Process payments
  • Comply with legal obligations

10. Your Rights

  • Access your data
  • Correct your data
  • Request deletion
  • Withdraw consent

11. Data Retention

We retain personal data only for as long as necessary.

  • Alert logs – up to 30 days
  • Incident reports – up to 30 days
  • Uploaded evidence – up to 30 days
  • Emergency contacts – until removed by the user
  • Vehicle information – until removed by the user
  • Account information – until account deletion

12. Account Deletion

Users may request deletion of their PingMyCar account and associated personal data at any time.

Requests can be sent to:

hello@pingmycar.co.uk

13. UK GDPR Rights

Under UK GDPR you may:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Restrict processing
  • Object to processing
  • Request data portability where applicable

14. Cookies

  • Improve user experience
  • Analyse performance

You will be able to manage cookie preferences where required.

15. Data Security

We take appropriate measures to protect your personal data, but no system is completely secure.

16. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.